AI That Delivers: Real-World Results from Benefits & Employee Experience Teams in Action
Not a member and interested in attending? Contact Emily Commer!
Rising costs, fragmented point solutions, and low employee engagement are making benefits administration more challenging than ever. HR Benefits and Employee Experience teams are under increasing pressure to demonstrate ROI—but limited resources and legacy systems make real progress difficult.
Discover how one employer tackled benefits complexity with AI—reducing HR load, boosting employee engagement, and proving real impact.
You’ll learn:
- Where AI can streamline benefits communication, decision support, and utilization
- How to integrate AI into existing workflows without overhauling your tech stack
- What metrics to track when evaluating AI’s impact on satisfaction and retention
- How to build trust and transparency when rolling out AI to your workforce
This session delivers real-world examples, hands-on guidance, and a practical framework for making AI work—right now.
Moderator
Janaera J. Gastón, MPA - Senior Vice President, Programs and Conferences
Janaera Gastón provides oversight for content, design and execution of NEBGH’s educational programs and managing related strategic partnerships.
Prior to joining NEBGH, Janaera worked for two New York City public hospitals as the special assistant to the deputy chief financial officer at Coler-Goldwater Memorial Hospital and as a human resources manager at Kings County Hospital Center.
Janaera has represented NEBGH on advisory boards and guest lectured at local colleges presenting the employers’ role in health care. She has served on several local not-for-profit boards.
She received her B.A. from Syracuse University and her M.P.A. from the City University of New York, Baruch College of Public Affairs.
Speakers
Lorna Borenstein
Lorna Borenstein is the founder and CEO of Grokker, an employee health operating system that helps large employers solve benefits underutilization, rising healthcare costs, and employee disengagement. Grokker unifies award-winning wellbeing programs with HIPAA-compliant AI to deliver real-time guidance, lowest-acuity care pathways, and precise benefits navigation—helping employees take the right action at the right time while reducing employer spend.
Lorna founded Grokker over 13 years ago to address a persistent gap she saw across organizations: employees overwhelmed by benefits and employers paying for programs no one used. She built Grokker to apply AI-driven intelligence and engagement science to bridge that gap—turning wellbeing and benefits into something people actually use.
A seasoned technology executive, Lorna previously held senior leadership roles at HP, eBay, and Yahoo, where she launched and scaled global products. She is the author of It’s Personal: The Business Case for Caring, a frequent contributor to Forbes, and has been featured in Bloomberg, Fast Company, Entrepreneur, and SHRM. She speaks globally on the future of work and employee health and was named an International Business Times “Social Capital” CEO.
Before entering tech, Lorna practiced law in both the U.S. and Canada and holds multiple law degrees.
Ollie Mittag
Ollie brings 10+ years of experience in healthcare, tech, and SaaS, with a focus on enterprise sales, benefits innovation, and digital health strategy. Partners with HR and Total Rewards leaders to deploy AI-powered solutions that simplify benefits navigation, boost engagement, and drive measurable outcomes. Known for his consultative approach and success in helping employers streamline benefits delivery and reduce administrative complexity.